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Privacy Policy

Issue Date: 1 March 2024

Our commitment to your privacy

We respect your right to privacy and your right to view and update the personal information we hold about you. We are committed to protecting your privacy when you visit our website or contact us in any way.

This Privacy Notice sets out how:

●        We collect, use, disclose and protect your personal information.

●        This Privacy Notice does not limit or exclude any of your rights under the Privacy Act 2020 (and any amendments).

 If you have any questions or concerns about our Privacy Notice, or our practices with regards to your personal information, please contact us through the Contact section on our Site.


Personal Information means information about an identifiable individual.

You or your means you, the individual using our services, or visiting our website.

We, us or our means THE FARM OFFICE LIMITED (A company incorporated in New Zealand under Company Number 5637130).  

How we collect your personal information

This Privacy Notice applies to all information collected through any one or more of:

●        Our website

●        Any online form

●        Any mobile application

●        Facebook application (including messenger)

●        Email exchanges

●        Chat bot application (if applicable)

●        Instagram application

●        Newsletters

●        Sales, marketing, or in-person events

By using our services or supplying your personal information through any of the above mediums you voluntarily provide us with your personal information.

Type of Personal Information We Collect

We collect the following types of Personal Information:

●        Your name

●        Your email address

●        Your social media contact information

●        Your payment details (if applicable) noting we will only use an encrypted third-party payment handling service for these purposes.

●        Property ownership information including but not limited to Land Information New Zealand information in the public domain.

Using your personal information

We collect and use your personal information to:

●        Provide services and products to you.

●        Conduct market research if you agree to participate in that.

●        Tell you about our new products, services, and promotions.

●        Customise our marketing and advertising.

●        Improve the services and products that we provide to you.

●        Bill you and to collect money that you owe us, including authorising and processing credit card transactions.

●        Respond to communications from you.

●        Keep our services safe and protected.

●        Protect and/or enforce our legal rights and interests, including defending any claim.

●        For any other purpose authorised by you or the Privacy Act.

Disclosing your personal information

We may disclose your personal information to any of the following:

●        any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products.

●        a person who can require us to supply your personal information (e.g., a regulatory authority).

●        trusted third parties to customise our marketing and advertising or for any other legitimate business purpose (such as getting advice from professionals or our business partners).

●        any other person authorised by the Act or another law (e.g., a law enforcement agency).

●        any other person authorised by you.

We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them.

Where you select any online payment option we offer, we do not handle or store full credit card details. These are captured directly by a third- party provider who will only deal with your personal information in accordance with the Privacy Act and this Privacy Notice.

 We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on our services. 

Changing your personal information

You have the right to view and change any personal information we hold about you at any time. You can do this by contacting us through the Contact section of our website.

Email Communications

You can choose to remove yourself from email marketing communications by following the "unsubscribe" prompt at the bottom of each email.

Links to other websites

Our Site may provide links to other websites when we consider you may be interested in the contents of those sites. We do not endorse any third-party sites, or their content and we have no control over the conduct of the companies or organisations operating those sites.

Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.


We may use cookies (an alphanumeric identifier that we transfer to your computer’ s hard drive so that we can recognise your browser) to monitor your use of our Site. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features of the Site.

Changes to this Privacy Notice

We may change this Privacy Notice and updates shall be published to our website. The change will apply from the date that we upload the revised Privacy Notice.

Governing Law

New Zealand law governs this Privacy Notice.

Complaints About Your Privacy

We are committed to dealing quickly and appropriately with any privacy complaints.  If you are concerned this Privacy Notice may have been breached or your privacy has been compromised, please contact us at:


Write to Us:  The Farm Office, 300A Memorial Avenue, Burnside, Christchurch, New Zealand